Service and refund terms
Booking and access
To book a lesson or arrange access, message @trsnfrs on Telegram, email dima.rinin@yandex.ru, or call +7 (995) 341-59-69. Before payment, the tutor confirms your chosen service, its price, the payment method and, for a lesson, the agreed time.
Once an online payment is confirmed, a link for contacting the tutor is sent to the email address supplied by the buyer. Lessons take place online at the agreed time. For a subscription, the tutor helps you access the private Telegram channel. Access lasts for 30 days from payment. Renewal is manual and there are no automatic charges. There is no physical delivery or delivery fee.
Rescheduling and cancellation
To cancel or reschedule a lesson, notify the tutor at least three hours before it starts. If you give less notice or miss the lesson, you can agree on a new date and put the payment towards the rescheduled lesson. If rescheduling becomes frequent, the tutor may decline new bookings. If the tutor cancels, the customer can choose a full refund or agree on a new date.
Refunds
If the format is not right for you, you can request a full refund for your first paid lesson during the lesson or at the end. This guarantee does not extend to later lessons delivered as agreed.
To cancel a service, request a refund or report a problem, email dima.rinin@yandex.ru or message @trsnfrs on Telegram. Include the service, payment date and amount, or an order number if available. Please do not send card details or SMS codes. Where a refund is due, it is returned through the original payment method unless another method is agreed.
The rescheduling terms and first lesson guarantee do not restrict statutory consumer rights. If you cancel a service that has yet to be delivered or the remaining portion of a subscription, any refund takes into account the services already provided and costs actually incurred where the law permits. Claims about delays or quality are handled separately within the applicable legal time limits.